Just imagine you come home after a long hectic day, and turn ON your Samsung TV to watch News or your favorite TV Show, and you realize that sound is not working. What can be worst than this? Don’t worry! If your Samsung TV Sound/Volume is not working, then this guide will help you to solve this issue.
Samsung TV volume not working / stuck
If you want to Fix the sound/volume control is not working on your Samsung TV, you can consider replacing the remote batteries, disabliging the autorun smart hub, resetting the smart hub. Also, try a combination of buttons. Hold ‘down’ arrow and ‘pause’ button simultaneously until you see a message “remote learned”.
Frequently facing the issue with volume in Samsung TV creates a bad users experience for the users. They can think to get rid of it as soon as possible. Before making mind for a brand new TV purchase, take a look at our simple guide in which we have tried to solve your sound/volume issues in simple steps. Keep reading from here as we have talked about multiple ways to solve problem related to volume in Samsung TV.
Reset the Smart Hub
If you don’t know about the Smart hub in TV, then I want to make you clear that it’s a customizable app store for your TV.
Resetting the Smart Hub will remove all the information from your account and all setting will return to their factory defaults stage.
Since it remove all the information, you may need to relog-in to some of your applications in TV.
To begin this process, press the Settings button on your Remote, if you don’t have setting button, press the Menu button instead.
Then navigate to Support>>Self diagnosis>>Reset Smart Hub. Click on it.
You will be prompted to enter the Tv’s pin. Enter the default “0000” if you haven’t changed it previously.
Once the pin is entered, it will reset your TV’s Smart hub settings. It should immediately fix the volume problem.
I would recommend here few more steps so the same problem will not occur next time.
Turn Off Smart Hub Autorun:
In some Samsung TV models, smart hub can be a cause of volume related issues. To sort such issues, try to turn off the AUTORUN Smart HUB to make sure volume is not stuck by following the path: General settings -> smart features -> turn off Autorun Smart Hub.
Delete Unused apps to free up storage
Now you’ve reset the smart hub, now the next thing you need to do is delete the apps that you are not using daily.
This is necessary to do to make sure the volume issue in your TV won’t return.
If the device is on auto-update, it can clog up all the memory with apps installed on your TV. It will be a good idea to clear out any unused apps to resolve volume issue for long term basis.
To process this, you need to click on the Apps menu, located at the bottom left-hand side of the home screen.
Then next go the Settings options which is located at the top-right corner of the screen (as gear icon).
In the next screen, you will be able to see all the apps which are installed on your Samsung TV. Some of them are system apps which were already installed when you bought the TV, some would be downloaded through the automatic update, and some you would have installed for the use, but used just once or twice. You need to remove such unused apps from your TV.
Go through all the apps one by one, and decide which is not being used by you on daily basis. Delete those apps and free up the TV internal storage.
Restart the Device:
It has been a quick fix for many electronic devices. Sometimes a quick restart to device can fix the issue in seconds.
Restart your TV. Plug it off and wait for 30 seconds.
Before you plug it back to the socket, hold down the power button on your Samsung TV for at least 10 seconds. It solves the problems many times (Don’t use power button on remote for this process).
This allows tv to soft reset and releases any residual power left in your TV.
Now plug your TV back in. That’s it.
Reset Your Samsung TV Sound
Sometimes error in sound settings can be a cause of volume issue in Samsung TVs. To resolve this issue, you can reset the sound settings internally. Follow this path for reset: Select Settings > select Sound > select Expert Settings > select Reset Sound > then select Reset to reset all the sound settings.
I hope the one of these solutions will work to get the sound in working condition and keep it from freezing up again.
Factory reset your TV
You have tried all the methods we have talked about so far. If none of the above solved the issue, it’s time to factory reset your Samsung TV.
A factory reset is different from the soft reset. After factory reset all the TV settings and information will be erased and it will be reset back to original factory default settings.
This step should be seen as final technical step that you can do on your own. Let’s know how to do it.
The exact process of factory reset to Samsung TVs varies from one model to another, but the common process you can follow is –
Go to Settings > General > Reset. Keep is mind it reset all the TV settings and date to default settings.
Samsung Remote Support
It is highly beneficial when you get an expert to resolve issue. To get the assistance you can try calling to Samsung contact Centre at 1-800-726-7864 (8am- 12am EST 7 days a week) and request for remote support.
- Open the menu in your TV and go to Support section.
- Select Remote Management then read and agree to the service agreements. When the PIN appears on the screen, provide this PIN to the support agent.
- Thus, agent will be able to access your TV on remote.
The basic need for Remote service to work flawlessly on your TV is high speed internet connection. Make sure TV is connected with stable and high-speed internet. If your TV can’t access internet or net speed is slow, it won’t be possible to remotely fix your it.
Final Words:
Many users face this problem: Samsung TV volume is not working. This is a common problem with Samsung TVs. So, no need to get tensed about it. Some quick fixed are available for it.
We have talked about them in detailed in this article. If any of these worked for you, please let us know in the comment below.
If any other method worked for you which is not given in this post, enlighten us with your method. We would love to know about that.
At the end if you loved the article, spread the love by sharing the articles with your beloved ones. Keep reading. Have a great life.
